FAQ

The App

1

What is the CHANCE CARD?

The CHANCE CARD allows customers to have another 1 in 5 chance to win by scanning the code into the app. For more information visit maccasplay.co.nz

2

What is the Monopoly Game at Macca's App?

The Monopoly Game at Macca's App allows customers to scan, stash and redeem their Monopoly tickets on their smartphone device. For more information visit maccasplay.co.nz

3

Is the App free?

Yes, you can download the Monopoly Game at Macca's App free of charge from the App Store or Google Play.

4

I signed up using the App, will the tickets in my account still be saved?

Yes, using your MyMacca's login you can scan, stash and redeem all your game tickets on the App or on our promotions website (www.maccasplay.co.nz).

5

How do I obtain a game board?

Download the Monopoly Game at Macca's App and scan your tickets onto the virtual gameboard, aska crew member from any McDonald's restaurant, or print your own version from www.maccasplay.co.nz

6

How can I Sign Up?

Download the Monopoly Game at Macca's App through the App Store or Google Play or visit www.maccasplay.co.nz and select the 'REGISTER / SIGN IN' tab.

Redemption

1

How do I obtain my game tickets?

Grab a game ticket from any of the eligible products.

Please ask one of our crew members for the traymat or visit www.maccasplay.co.nz for the full list of eligible products.

2

How do I play?

Purchase one (1) or more eligible products from a McDonald's restaurant while eligible products are available for sale in that McDonald's restaurant; and carefully remove the game ticket attached as directed on the game ticket, peel to reveal a promotional message ‐ either an INSTANT WIN message, COLLECT-TO-WIN message or CHANCE CARD message.

3

Do I have to Sign Up to participate in the promotion?

While food prizes can be redeemed at any New Zealand McDonald’s Restaurant. The redemption of Non-Food prizes and entry into the Second Chance Draw requires you to download the Monopoly Game at Macca's App or sign up and create a Monopoly game account by using your mymacca's account details.

4

Do I need to retain my game ticket in order to claim a prize?

Yes, it is important that you keep your game ticket/s as you will require them to make a prize claim in the 2017 Monopoly Game at Macca's promotion. All major prize winners are subject to verification by the Promoter.

5

Can I transfer, sell, swap or trade my game ticket?

No. Unfortunately a game ticket cannot be transferred by you, to any other person, whether by gift, sale or otherwise. A game ticket that has been transferred is invalid and therefore, a prize claim that includes any game ticket that has been transferred is invalid.

6

How do I redeem Food prizes?

To redeem your Instant Win Food prize using the app, click 'REDEEM' then tap on the prize you'd like to receive. Once you're at the restaurant counter, click 'REDEEM NOW' and show the cashier. Game tickets found on eligible products will be available to purchase between 5.00am 6/9/17 and 11:59pm 17/10/17.

7

How do I redeem Non-Food or Collect-to-Win prizes?

These prizes cannot be claimed at McDonald's restaurants. Entrants must register and claim on the Monopoly Game at Macca's App or visit promotional website www.maccasplay.co.nz and follow the claim form process.

8

What happens to my game ticket if I do not make a prize claim during the promotional period?

Instant win Non-Food and Collect-to-Win prizes that are not claimed within the promotional period will be forfeited.

9

Can I use my unique ticket code to submit more than one claim?

No. Unfortunately a unique ticket code cannot be used to submit more than one claim.

10

Who can partcipate in the Monopoly promotion?

The promotion is open to New Zealand residents aged 14 years and older as at the time of entry. If you are aged less than 18 years old, you must obtain the consent of your parent or legal guardian to enter the promotion.

11

What happens with the details I provide?

Your details will be used for the administration of this promotion only.

Prizing

1

What are the dates of the promotion?

The promotion starts at 5.00am 6/9/17 and ends 11:59pm 17/10/17.

2

Where do I find my unique ticket code?

Your unique ticket code is a 12-digit alpha numeric code located inside the game ticket, just underneath the prize details.

3

What are the Instant Win Food prizes?

Download the app or refer to the 'Prizes' section of the promotional website www.maccasplay.co.nz for full details.

4

What are the Instant Win Non-Food prizes?

Download the app or refer to the 'Prizes' section of the promotional website www.maccasplay.co.nz for full details.

5

What are the Collect-to-Win prizes?

Download the app or refer to the 'Prizes' section of the promotional website www.maccasplay.co.nz for full details.

6

Can I swap my prize for something else?

No, unfortunately prizes are not transferable or exchangeable and cannot be taken as cash. Prizes must be taken as offered and cannot be varied.

7

If I am a prize Winner, how will I be notified?

Upon revealing the message on their Instant Win Food and Non-Food game ticket, customers will be able to redeem instantly. Each winner of a Non-Food or Collect-to-Win prize will be notified via phone or email after submitting a claim form in the Monopoly Game at Macca's App or the promotional website www.maccasplay.co.nz.

8

When must I submit my claim for my prize?

All prize claims must be received during the promotional period: 5.00am 6/9/17 to 11:59pm 17/10/17.

9

Do I have to Sign Up to participate in the promotion?

While food prizes can be redeemed at any New Zealand McDonald’s Restaurant, the redemption of Non-Food prizes and entry into the Second Chance Draw requires you to sign up through the Monopoly at Macca's App or through the promotional website www.maccasplay.co.nz

If your question has not been answered here, please Contact Us.

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